Choose the Folder Properties item at the bottom of the shortcut menu.Locate and right-click the Conflicts folder.Go within NEO to the Outlook Folder Tab.
To avoid double copies of emails in Active Mail, choose to designate the 'Sync Issues' and 'Conflicts' Outlook folders as being not organized in NEO by taking the following steps: These sync issues are normally benign issues, and most likely the reason Outlook doesn't surface them. You can verify location of a duplicate message within NEO by looking at the preview pane (the folder is indicated there). In case of conflicts Outlook preserves a copy of the original message in one of the sync issue folders. Outlook captures these errors in the 'Sync Issues' folder and the 'Conflicts', 'Local Failures' and 'Server Failures' subfolders below it. Note: Users of Outlook 2007 with SP2 running in Cached Exchange mode, please also check out this KB article: T1183.Ĭase 1: NEO Pro users using Outlook 2003 or higher with an Offline store (OST) with or without Cached Mode with Exchangeĭuplicate messages in Active Mail and other NEO folders when using an off-line mail folder (OST) are most likely caused by synchronization conflicts between the Exchange mailbox and the off-line OST file. In some cases the only way to remove them is to do a NEO Full Synchronization. Duplicate messages appear or messages do not disappear when deleted (T1012)ĭuplicate messages appear or messages do not disappear when deletedĭuplicate messages appear in NEO, or messages do not disappear when deleted.
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